System intake
Definition, limits and accountability for this AI system
- System name
- ClaimRoute AI
- Version
- v1.3
- Business function
- Insurance claims triage and routing
- Intended use
- Assist first-notice-of-loss intake by classifying incoming motor and home insurance claims, extracting key facts from submitted forms and attachments, and recommending routing to the correct claims queue for human handlers.
- Prohibited use
- Must not autonomously approve or deny claims, set settlement amounts, make fraud determinations, or replace human claims handlers.
- Affected users
- Policyholders submitting claims, claims handlers, operations managers
- Geography
- Ireland initially, with possible EU expansion
Accountable owners
- Business owner
- Fiona Walsh, Head of Claims Operations
- Technical owner
- Daniel Murphy, Lead ML Engineer
- Human reviewer
- Senior Claims Handler must review routed output before downstream action
- Release status
- In Review
Deployment context
Internal decision-support tool used during claims intake. Outputs influence workflow prioritisation and routing, but final operational decisions remain with human staff.